At Konfox, we try to deliver your performance tennis wear and accessories to you as quickly and securely as possible. Please review our shipping policy below for details before purchasing.

A. ORDER PROCESSING AND SHIPPING TIME 
We process orders between Monday and Saturday (excluding weekends and holidays). The timelines below include both processing time and the carrier’s estimated delivery time.
– Processing Time: All orders require 3–5 business days for preparation and quality check before shipment.
– Standard US Shipping Time: Once shipped, standard delivery typically takes 5–7 business days.
Total Expected Delivery Time: The total expected time for your order to arrive is generally 8–12 business days from the date of purchase.

B. SHIPPING AREA 
We are currently shipping within the United States only. Unfortunately, we do not ship internationally at this time.

C. SHIPPING CARRIERS 
We work with reputable delivery services like FedEx, UPS, DHL, USPS,… to make sure that your items arrive safely and on time.

D. SHIPPING RATES AND ADDITIONAL FEES 
Currently, we only offer standard shipping service
– Standard Shipping Fee: We charge a flat shipping rate of $4.95 for an order.
– Taxes and Customs: Sales tax may be applicable, depending on state and local laws. The required tax will be estimated and added to your total when you check out.

E. ORDER TRACKING AND DELIVERY ISSUES 
1. Order Tracking
Once your package leaves our warehouse, we will email you the tracking number so that you can follow your order’s journey.
Please allow the carrier 7–10 days to scan your package into their system before tracking information becomes fully available online. If you have not received a shipment confirmation email, please contact us and we will resend the email.

2. Unexpected Delays
Please be aware that unforeseen delays such as bad weather, periods of high demand, or carrier issues may cause delays, even though we try to deliver your purchase on time.
If there is a delay with your order, please contact us, and we will assist you as soon as possible. We are grateful for your patience during these times.

3. Order Lost in Transit
To update quicky and avoid any potential loss, we closely monitor every package and stay in contact with carriers. We will reproduce and reship your order or give you a refund if a package is reported lost in transit, which happens rarely.

4. Delivered but not received
If your order tracking shows the status as “Delivered” but you have not received it: You should first contact the delivery carrier (USPS, FedEx, etc.) to locate the package, as we no longer have control over the item once it is handed off to them. Please email us at [email protected] if the problem still exists after contacting the carrier, and we will try our best to help you further.

F. ADDRESS VERIFICATION 
You are responsible for ensuring the correct and complete shipping address is provided at checkout. We are not responsible if your order is delivered to the wrong address due to customer error.
If you contact the logistics company after the order has left our warehouse and request to forward your package or change your address, we are not responsible if the package gets lost, stolen, or damaged.

G. CUSTOMER SUPPORT INFORMATION 
If you have any questions or concerns regarding your shipping or tracking information, please contact us at: 
Email: [email protected]
Phone: +1 559-418-0189
Address: 3825 West Blvd, Los Angeles, CA 90008, United States.
Support Hours: Monday-Saturday 9AM – 5PM (PST)