At Konfox, your complete satisfaction with your performance apparel is our priority. If your order isn’t quite right, we’re here to ensure a straightforward resolution.

A. ORDER CANCELLATIONS

You may request to cancel or modify your order according to the timeframe below:

• Within 24 hours of purchase: Free of charge. Your order will be cancelled or modified at no cost, and a full refund will be issued where applicable.

• After 24 hours and within 5 days of purchase: A 30% cancellation fee will be deducted from your refund. Because our products are made on a print-on-demand basis, your order may already be in production or in transit by this point, and the fee offsets the material, printing, and labor costs already incurred.

• After 5 days of purchase: Cancellations and modifications can no longer be accepted, as the order has been fully produced and shipped.

To initiate a change or cancellation, please contact our support team immediately with your order number:

• Email: [email protected]

• Phone: +1 559-418-0189

B. RETURNS AND REFUNDS

1. ACCEPTED CONDITIONS FOR RETURNS & REFUNDS

Important — Print-on-Demand Notice: All Konfox products are produced on a print-on-demand basis and are custom-made for each individual order. For this reason, our items are non-returnable and non-refundable except in the limited cases listed below, where the issue originates from our production, fulfillment, or shipping process. Clear photo or video evidence is required for every claim.

We accept returns and issue full refunds for items that meet the following criteria:

• Manufacturing Defect: The item arrived with a clear production fault from our side — for example, misprint, broken stitching, fabric flaw, or print misalignment.

• Transit Damage: The item was visibly damaged during the shipping and delivery process.

• Order Error: You received the wrong item (incorrect color, size, or style) or an item was missing from your order.

• Inaccurate Description: The product received significantly differs from its depiction on our website.

Returns will not be accepted for change of mind, sizing preference, or any reason not listed above, as each item is custom-produced and cannot be restocked or resold.

Note on Item Condition: All returned items must be unworn, unwashed, and in original condition with all tags and original packaging attached. You must provide clear photos or videos of the issue before any request is accepted.

2. NON-ELIGIBLE FOR RETURNS & REFUNDS

We are unable to process a return or issue a refund for the following reasons:

• Change of Mind / Preference: Requests based on change of mind, sizing preference, or simple dissatisfaction with a print-on-demand item.

• Altered Items: Items that show any signs of use, washing, or modification.

• Customer-Caused Damage: Damage resulting from misuse, improper care, or failure to follow garment instructions.

• Unauthorized Returns: Any item returned to us without prior approval from our support team will be refused.

• No Evidence: We reserve the right to refuse a refund if clear photo or video evidence of the defect is not provided.

3. REFUNDS AND RETURNS TIMEFRAME

Return requests must be submitted within 30 days of delivery. As noted in Section B.1, returns are limited to defective, damaged, incorrect, or misrepresented items only. Non-defective returns (change of mind, wrong size ordered, or simple dissatisfaction) are not accepted for print-on-demand products.

4. RETURNS SHIPPING COSTS

As returns are only accepted in cases where the issue originates from our production, fulfillment, or shipping process, Konfox covers all return shipping costs. We will provide a prepaid return shipping label or reimburse the shipping cost upon receipt of the returned item.

We highly recommend using a trackable and insured shipping method.

5. DETAILED RETURNS PROCESS

Step 1: Initiate Your Request and Provide Proof

To start your return, please email our support team at [email protected] using the subject line: “Return Request – Order #[Your Order Number].”

In your email, include your full name and the original email address used for the purchase. You must clearly state the reason for the return (e.g., defective, incorrect item, or damaged) and attach clear photo or video evidence of the issue.

Step 2: Await Return Authorization

Our team will review your request and evidence within 24 hours. Once your return is approved and authorized, we will promptly email you with detailed return shipping instructions.

Step 3: Prepare and Ship Items

Please securely package the item(s) and ship them to the following address:

• Email: [email protected]

• Phone: +1 559-418-0189

• Address: 3825 West Blvd, Los Angeles, CA 90008, United States.

• Support Hours: Monday – Saturday 9AM – 5PM (PST)

Step 4: Tracking and Confirmation

After mailing your return, please email the tracking number to [email protected]. We will confirm receipt and begin the inspection process within 1-2 business days of receiving the package.

6. DETAILED REFUNDS PROCESS

Step 1: Initiation and Evidence

To request a refund, please send an email to our support team at [email protected] using the subject line: “Refund Request – Order #[Your Order Number].”

For a review, please state the reason for the refund (e.g., item defect, damage, or incorrect order) and attach the required clear photos or video evidence.

Step 2: Review and Approval

We will notify you of the refund approval or rejection via email within 1-2 business days. If approved, we will begin processing your refund within 3-7 business days. The refund will cover the original purchase price of the item(s) plus any applicable taxes.

Step 3: Transfer Time

After we initiate the transfer, please be aware that your bank or card issuer will need an additional 3-5 business days to complete the transaction and post the funds back to your account.

7. REFUNDS TIMELINE

Total Expected Time: Once we have received and approved your returned items or refund request, the total time for the funds in your account is generally 7 to 14 business days.

Bank Processing Note: Please note that once we process your refund, the time it takes to appear in your account depends entirely on your bank or card issuer. This final step might occasionally take longer than our estimate.

Important Notes:

• If the refund does not appear in your account after the expected window, please contact your bank first for an update on their processing status, and then reach out to us if further assistance is needed.

• Shipping Costs: The original shipping fees paid on your order are non-refundable.

• Unauthorized Items: We cannot process a refund for any items returned without our prior authorization.

C. EXCHANGES

1. EXCHANGES TIMEFRAME

Exchange requests are accepted within 30 days of the product’s delivery date.

2. ACCEPTED REASONS FOR EXCHANGES

Items must meet the original condition requirements (unworn, unwashed, tags attached). Exchanges are accepted only for the following reasons:

• Faulty Item: Manufacturing defect or damage during shipping.

• Correction: Wrong item or incorrect size/color received.

Note: As all Konfox products are print-on-demand, exchanges for personal preference (different size, color, or style ordered by mistake) are not available. Each item is custom-produced for your specific order and cannot be exchanged for an alternative selection.

3. THE EXCHANGE’S SHIPPING FEE

Konfox covers all exchange shipping costs, as exchanges are only accepted in cases of defects, errors, or shipping damage on our part. A prepaid return shipping label will be provided once your exchange request is approved.

4. DETAILED EXCHANGE PROCESS

Step 1: Initiate Your Exchange Request

To start, please email us at [email protected] using the subject line: “Exchange Request – Order #[Your Order Number].”

Include your full name, contact details, the reason for your exchange (defect, damage, or wrong item received), and clear photo or video evidence of the issue. Specify the correct item you should have received (size, color, or style).

Step 2: Authorization and Confirmation

Our team will review your request and confirm the availability of the correct replacement item. Once approved, we will send you the detailed instructions for returning the original item, along with a prepaid return shipping label.

Step 3: Return and Replacement Shipping

After we receive and successfully inspect your returned item, the replacement will be shipped out to you. This fulfillment process typically takes 3-5 business days. You will receive an email confirmation with new tracking details once the replacement is on its way.

D. CONTACT US

For assistance with any returns, exchanges, or policy questions, please contact our support team:

• Email: [email protected]

• Phone: +1 559-418-0189

• Address: 3825 West Blvd, Los Angeles, CA 90008, United States.

• Support Hours: Monday-Saturday 9AM – 5PM (PST)

Thank you for choosing Konfox. We are dedicated to supporting your tennis game!