Handling time: Orders are handled within 1-2 business days
Shipping cost: A flat rate of $4.95 applies to all orders
Delivery time: We only offer standard shipping which usually takes 5-7 business days
Note: We’ll promptly notify you via email of any significant delays due to unexpected circumstances.
Tracking information:
• Once your order is dispatched, you’ll receive a confirmation email with your tracking information
• You can easily track your order using the provided tracking information through the courier’s site
Taxes: The customer is responsible for all customs fees and duties, including taxes, brokerage fees, and any other fees assessed before delivery.
Shipping address:
• Please double-check your shipping address before shipping. Konfox will not replace/refund packages sent to the wrong address.
• We cannot guarantee any changes can be made to the shipping address after an order has been submitted.
Order lost:
• For orders lost in transit, Konfox will offer you a refund or replacement.
• For orders marked as delivered on the courier’s website being lost, our customer support team will help you file a claim with the shipping carrier and not bear the responsibility for that.
Refused Package:
If a package is refused and returned to us without a legitimate reason from customer, we will not accept to refund the order.