Cancellation:
As we strive to deliver your order as soon as possible, we offer a same-day shipping policy. Therefore, if you want to cancel or make any changes to your order, please contact us within 24 hour of the order being placed.
Return, Exchange and Refund:
If for any reason you wish to return your order for a full refund or replacement, you have 30 days from the date of receiving your goods to inform us.
1. Returnable items: your item must be in the same condition that you received it, unworn or unused, unwashed, with the original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We sent wrong size, color, style.
• The item is stained
2. Non-returnable items:
• The item is damaged due to customer’s fault
• Items with minor imperfections such as hanging threads can be fixed
• The customer changes his/her mind
• Gift cards or Sale Items
• Bras due to hygiene issues
Returns & Exchange Procedure:
• Contact our customer support team via [email protected] to request return authorization and instructions, attaching clear photos of any quality issues so we can assist you as soon as possible.
• Follow provided return instructions carefully to avoid additional costs or lost packages.
• Once we receive your returned package and finish checking the item, we will notify you via email and send the replacement or issue a refund.
Return warehouse:
• Receiver: Konfox
• Address:  3825 West Blvd, Los Angeles, CA 90008, United States.
• Phone number:  +1 559-418-0189
Refund process:
After receiving your returned package, we will check the condition of the item. If it’s still in its original condition as requested, we will process refunds within 1-3 business days.
Refunds are processed using the original payment method. It can take up to 30 days for the refund to be shown up on your bank statement, depending on your bank provider.